Tranquility Cottage & More Getaways — Privacy Policy
Effective Date: June 7, 2026

Tranquility Cottage & More Getaways LLC
5600 Five Chop Rd
Elloree, SC 29047
Phone: +1-888-664-3829
Email: info@tranquilitycottageandmoregetaway.com
Website: www.tranquilitycottageandmoregetaway.com

1. Introduction
1.1 Purpose of the Policy
Tranquility Cottage & More Getaways LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book vacation rentals or travel services, or otherwise interact with us.

1.2 Scope and Applicability
This policy applies to all guests, visitors, users, account holders, and clients who interact with our website, mobile platforms, booking systems, social media pages, or provide information to us in person, by phone, or by email.

1.3 Definitions
Personal Data: Any information relating to an identified or identifiable individual, such as name, email address, phone number, or payment details.

Sensitive Personal Data: Special categories of personal data that require heightened protection, including health information, racial or ethnic origin, or biometric data.

Processing: Any operation performed on personal data, whether automated or manual, including collection, recording, storage, use, disclosure, or deletion.

Controller and Processor: The "Controller" (us) determines the purposes and means of processing personal data. A "Processor" is a third party that processes data on our behalf under our instructions.

User/Guest/Visitor: Any individual who accesses our website, uses our services, or books accommodations or travel through us.

2. Information We Collect
2.1 Information You Provide Directly
Booking details: Full name, billing address, email address, phone number, payment card information (processed through secure third-party payment processors), travel dates, destination preferences, and guest count.
Account creation: Username, password, and profile preferences if you create an account on our website.
Communications: Messages, reviews, feedback, inquiries, and customer service interactions submitted through our contact forms, email, or phone.
2.2 Information Collected Automatically
Usage data: Pages visited on our website, time spent on each page, click patterns, search queries, and referring website URLs.
Device and browser information: IP address, browser type and version, operating system, device type, language preferences, and time zone.
Cookies and similar technologies: We use cookies, web beacons, and tracking pixels for website functionality, analytics, and advertising purposes (see Section 6).
2.3 Information from Third Parties
Payment processors: Transaction confirmations, billing details, and fraud screening results from our payment processing partners.
Marketing and analytics providers: Aggregated demographic data, campaign performance metrics, and audience insights from platforms such as Google Analytics and social media advertising tools.
Public sources and social media: Information you make publicly available on social media platforms if you engage with our pages, submit reviews, or use social login features.
2.4 Sensitive Data
We do not actively collect sensitive personal data. Guests may voluntarily disclose health or accessibility needs (e.g., mobility requirements, allergies) to accommodate their stay. Any such information is collected only with your explicit consent, used solely for accommodation and safety purposes, and retained only as long as necessary.

3. How We Use Your Information
3.1 To Provide and Manage Bookings
Process reservations, coordinate check-in and check-out, manage cancellations and modifications, arrange amenities and special requests, and handle billing and invoicing.

3.2 To Communicate with You
Send booking confirmations, receipts, pre-arrival instructions, customer service responses, and important service updates or policy changes.

3.3 To Improve Services and Personalize Experience
Analyze website usage and booking patterns to improve our offerings, personalize travel recommendations, and optimize the functionality of our website.

3.4 For Marketing and Promotional Purposes
Send newsletters, special offers, promotional materials, and travel inspiration content where you have consented or where permitted by applicable law. You may opt out at any time.

3.5 For Fraud Prevention, Safety, and Legal Compliance
Detect and prevent fraudulent transactions, verify identities, ensure the safety of guests and properties, and comply with applicable legal and regulatory obligations.

3.6 Aggregated and De-identified Data Uses
We may use anonymized or aggregated data (which cannot identify you personally) for business analysis, market research, operational reporting, and improving our service offerings.

4. Legal Bases for Processing (where applicable)
4.1 Performance of a Contract
Processing necessary to fulfill our contractual obligations to you, including processing bookings, managing reservations, and providing travel services.

4.2 Consent
Where required by law, we obtain your consent before collecting certain data, sending marketing communications, or placing non-essential cookies. You may withdraw consent at any time.

4.3 Legitimate Interests
Processing for fraud prevention, website security, direct marketing (where an opt-out is provided), service improvement, and business analytics, provided our interests do not override your privacy rights.

4.4 Legal Obligations
Processing necessary to comply with tax laws, record-keeping requirements, regulatory requests, and court orders.

4.5 Vital Interests
Processing necessary to protect an individual's life or safety in an emergency situation.

5. Sharing and Disclosure of Information
5.1 Service Providers and Vendors
We share information with trusted third-party vendors who perform services on our behalf, including website hosting (Wix), customer relationship management, email marketing, analytics, and IT maintenance. These vendors contractually agree to protect your data and use it only for the services we request.

5.2 Payment Processors and Financial Institutions
Payment card information is transmitted directly to our secure payment processors. We do not store full credit card numbers on our systems. Transaction data is shared only as necessary for payment processing, refunds, and fraud prevention.

5.3 Third-Party Platforms and Integrations
We may share limited booking and availability data with integrated platforms such as channel managers, online travel agencies (e.g., Vrbo, Booking.com), and listing services as needed to manage reservations and maintain accurate availability.

5.4 Legal Requirements and Law Enforcement
We may disclose information when required by law, subpoena, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5.5 Business Transfers and Mergers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5.6 With Your Consent
We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.

6. Cookies and Tracking Technologies
6.1 Types of Cookies Used
Strictly Necessary: Essential for website functionality, secure log-in, and page navigation. These cannot be disabled.

Functional: Remember your preferences, language settings, and previous interactions to enhance your experience.

Performance/Analytics: Collect anonymous data about how visitors use our website (pages visited, error messages, load times) to help us improve performance.

Advertising/Targeting: Deliver relevant advertisements and measure campaign effectiveness. These may be set by us or by third-party advertising partners.

6.2 How to Manage and Opt-Out
You can manage cookie preferences through your browser settings or our cookie consent banner. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect website functionality.

For analytics cookies, you may opt out via the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

6.3 Third-Party Tracking
Third-party services (e.g., Google Analytics, social media platforms) may place their own cookies on our website. These are subject to the respective third party's privacy policies. We encourage you to review their policies for information on how to opt out.

7. Data Retention
7.1 Retention Periods by Data Type
We retain personal data only as long as necessary to fulfill the purposes described in this policy, subject to legal requirements.

Data Type Retention Period
Booking and reservation records 3 years after the completion of the booked stay
Payment transaction data 3 years (or as required by financial regulations)
Account and profile data Until account closure or 2 years of inactivity
Customer service communications 2 years after the last interaction
Email marketing preferences Until you unsubscribe or 2 years of inactivity
Website analytics data 2–3 years in identifiable form; indefinitely when anonymized
Cookies Per the cookie's expiration as set in our cookie table
7.2 Criteria for Determining Retention
Retention periods are determined based on: (a) legal and regulatory obligations, (b) business operational needs, (c) contractual requirements, (d) statute of limitations for legal claims, and (e) guidelines issued by data protection authorities.

7.3 Deletion and Anonymization Procedures
When data is no longer required, we securely delete or destroy it using industry-standard methods (secure file deletion, shredding of physical records, or irreversible anonymization). Data subject to a legal hold is retained only until the hold is lawfully released.

8. Data Security Measures
8.1 Administrative Safeguards
We implement access controls based on the principle of least privilege, conduct employee background checks for staff with data access, maintain confidentiality agreements, and provide regular privacy training.

8.2 Technical Safeguards
Encryption in transit using TLS/SSL protocols for all data transmitted through our website
Encryption at rest for stored sensitive data where applicable
Secure password policies and multi-factor authentication for administrative accounts
Network firewalls, intrusion detection, and regular security updates
Regular data backups with secure off-site storage
8.3 Physical Safeguards
Our business office at 5600 Five Chop Rd, Elloree, SC, and any locations housing servers or physical records are secured with access controls, alarm systems, and restricted entry. Physical documents containing personal data are stored in locked cabinets and securely shredded when no longer needed.

8.4 Vendor Management and Security Assessments
We conduct due diligence on third-party vendors who handle personal data, require contractual data protection and security terms, and periodically review their compliance with those obligations.

8.5 Incident Response and Breach Notification
We maintain a written incident response plan to promptly detect, investigate, and contain data security incidents. If a data breach occurs that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities as required by applicable law.

9. Your Rights and Choices
9.1 Access and Correction
You have the right to request access to the personal data we hold about you and to request correction of any inaccuracies.

9.2 Deletion / Right to be Forgotten
You may request deletion of your personal data, subject to legal and contractual retention requirements. We will comply unless we are required to retain the data for legitimate legal or business reasons.

9.3 Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another controller.

9.4 Restriction and Objection to Processing
You may request that we restrict processing of your data in certain circumstances, or object to processing based on legitimate interests or for direct marketing purposes.

9.5 Consent Withdrawal
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9.6 Do Not Track Signals
Our website does not currently respond to browser "Do Not Track" signals. You may manage tracking preferences through our cookie settings and your browser controls.

9.7 How to Exercise Your Rights
To exercise any of the rights described above, please contact us at:

Tranquility Cottage & More Getaways LLC
Attn: Privacy
5600 Five Chop Rd
Elloree, SC 29047
Email: info@tranquilitycottageandmoregetaway.com
Phone: +1-888-664-3829

We will verify your identity and respond to your request within the timeframes required by applicable law (typically 30 days). We may require additional information to confirm your identity before processing your request.

10. Children's Privacy
10.1 Age Restrictions
Our services are intended for adults and families. We do not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have collected personal data from a child under 13 without verifiable parental consent, we will promptly delete that information.

10.2 Parental Consent Procedures
If we determine that parental consent is required by law for the collection of data from a minor, we will obtain verifiable parental consent before collecting or using such data.

10.3 Data Handling for Minors
Any personal data collected from minors with appropriate consent will be limited to what is necessary for the booking or service requested, retained only as long as necessary, and deleted upon parental request.

11. International Data Transfers
11.1 Cross-Border Transfer Mechanisms
As a travel and vacation rental business serving clients worldwide, your personal data may be transferred to and processed in countries outside your country of residence, including the United States where our business is headquartered.

11.2 Safeguards
For transfers of personal data from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries not deemed adequate by the European Commission, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to protect your data.

11.3 Implications for Users
When your data is transferred to another country, it may be subject to the laws of that country. We will apply appropriate protections to ensure your data remains protected to a standard substantially similar to that required in your home jurisdiction.

12. Marketing Communications
12.1 Types of Marketing Messages
We may send you email newsletters, special offers, promotional materials, travel inspiration, and information about new properties and services that may interest you.

12.2 Opt-In and Opt-Out Options
Marketing communications are sent only with your consent where required by law. You may opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

12.3 Third-Party Marketing
We do not sell your personal data to third parties for their own marketing purposes. Where we engage third parties to assist with our marketing efforts, we do so under contractual terms that prohibit them from using your data for their own purposes.

13. Transparency and Accountability
13.1 Privacy Governance and Roles
Our management team oversees privacy compliance and data protection practices. For privacy-related inquiries, please contact us at info@tranquilitycottageandmoregetaway.com.

13.2 Privacy Impact Assessments
We conduct privacy impact assessments for new processing activities that are likely to result in high risk to individuals' rights and freedoms, in accordance with applicable legal requirements.

13.3 Training and Awareness
We provide ongoing privacy and data security training to our staff to ensure they understand and comply with this policy and applicable privacy laws.

14. Changes to This Privacy Policy
14.1 How Changes Will Be Communicated
We may update this Privacy Policy from time to time. Material changes will be posted on our website with a revised "Effective Date" at the top of this policy. Where appropriate, we may also notify you by email or through a notice on our website.

14.2 Version History
Version Effective Date Description of Change
1.0 June 7, 2026 Original Privacy Policy
15. Contact Information and Complaints
15.1 Privacy Contact
Tranquility Cottage & More Getaways LLC
5600 Five Chop Rd
Elloree, SC 29047
Email: info@tranquilitycottageandmoregetaway.com
Phone: +1-888-664-3829

15.2 How to Submit Complaints
If you believe we have handled your personal data in a way that violates applicable privacy law, please contact us with the details of your concern. We will investigate and respond to your complaint within a reasonable timeframe.

15.3 Regulatory Authorities and Dispute Resolution
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority:

United States: Federal Trade Commission (FTC) — www.ftc.gov/complaint
European Economic Area: Your local Data Protection Authority — edpb.europa.eu
United Kingdom: Information Commissioner's Office (ICO) — ico.org.uk
California: California Attorney General — oag.ca.gov/privacy
16. Additional Notices (as applicable)
16.1 California Consumer Privacy Act (CCPA) Notice
For California residents:

Under the California Consumer Privacy Act (CCPA), California residents have the following additional rights:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collection, and the categories of third parties with whom it was shared.
Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information as defined under the CCPA.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your CCPA rights, contact us at info@tranquilitycottageandmoregetaway.com or +1-888-664-3829. We will verify your identity before processing your request.

16.2 General Data Protection Regulation (GDPR) Notice
For individuals in the European Economic Area (EEA) and United Kingdom:

Under the GDPR, you have the rights described in Section 9 of this policy. Our legal bases for processing are described in Section 4.

Our Data Protection Representative within the EEA can be contacted at info@tranquilitycottageandmoregetaway.com. For UK-specific matters, the ICO serves as our lead supervisory authority.

International transfers of your data are governed by Standard Contractual Clauses as described in Section 11.

16.3 Other Jurisdictional Disclosures
This section may be updated to include disclosures required by specific jurisdictions such as Canada (PIPEDA), Australia (Privacy Act 1988), or other applicable laws as our business expands into those markets.

Appendix A: Glossary of Terms
Term Definition
Personal Data Any information relating to an identified or identifiable individual
Processing Any operation performed on personal data, whether automated or not
Controller The entity that determines the purposes and means of processing personal data
Processor A third party that processes personal data on behalf of the controller
CCPA California Consumer Privacy Act
GDPR General Data Protection Regulation (EU)
Standard Contractual Clauses Standardized data protection clauses approved by the European Commission for lawful data transfers
TLS/SSL Encryption protocols that secure data transmitted over the internet
Cookie A small text file stored on your device by a website to remember information about you
Appendix B: Sample Data Retention Table
Data Category Retention Period Legal Basis for Retention
Booking & reservation records 3 years post-stay Contract performance; tax law
Payment transaction data 3 years Financial regulations; fraud prevention
Account profile data Until closure or 2 years inactive Contract; legitimate interest
Customer service communications 2 years Legitimate interest; quality assurance
Email marketing preferences Until unsubscribe + 2 years Consent; legitimate interest
Website analytics (identifiable) 2–3 years Legitimate interest
Website analytics (anonymized) Indefinitely No personal data retained
Cookie data Per cookie expiration Varies by cookie type
Appendix C: Cookie Table
This table will be updated as cookies change. For the most current list, please check our cookie consent banner.

Cookie Name Provider Purpose Type Duration
Wix-specific session cookies Wix Website functionality Necessary Session
_ga Google Analytics Distinguish users Analytics 2 years
_gid Google Analytics Throttle request rate Analytics 24 hours
_gat Google Analytics Store analytics information Analytics 1 minute
WixSiteSession Wix Maintain session state Necessary Session
XSRF-TOKEN Wix Security (CSRF protection) Necessary Session
svSession Wix User session management Necessary Persistent
_fbp Facebook/Meta Ad delivery and measurement Advertising 3 months
(Additional cookies)
Note: This table is representative. Please consult your website platform (e.g., Wix) for a complete, auto-generated list of cookies currently on your site.

Appendix D: Record of Processing Activities (ROPA) Template
Field Description
Processing Activity Brief description of the processing operation
Data Controller Tranquility Cottage & More Getaways LLC
Data Processor(s) List of third-party processors (e.g., Wix, payment processors, email marketing platforms)
Categories of Data Subjects Guests, website visitors, account holders, newsletter subscribers
Categories of Personal Data Name, email, phone, address, payment data, IP address, booking history
Categories of Recipients Payment processors, analytics providers, email platforms, hosting providers
Purpose of Processing Booking management, customer service, marketing, analytics, fraud prevention
Legal Basis Contract, consent, legitimate interest, legal obligation
International Transfers Transfers to US and other countries; SCCs in place for EEA/UK data
Retention Period

As specified in Appendix B
Technical & Organizational Measures Encryption, access controls, training, incident response plan, vendor agreements


This Privacy Policy was last updated on June 7, 2026. Please check back periodically for updates.